FAQ. is a term that we all have come across uncountable times at this point. The full form of this term is “Frequently Asked Questions”.
These are a set of questions that are asked repeatedly in a given time period. After a long analysis observation this set of queries of prepared.
Especially in the case of budding and established businesses. Along with these, we have product-based companies that are bound to have questions even if they are in the beginning phase.
Chat Support Services are an example of an industry that functions using the FAQs that are present on the website or are provided by the client.
As these questions and answers have been evaluated with a lot of care, they hold the answers to the common questions that they have been asked or they think will be asked by people.
When any outsourced service gets a client on board for chat reliance, they generally ask for a set of questions that they can use as a reference and use for training the agents.
This works as a boon because this helps the agent to take over the handling in the beginning days. After the basic issues are covered, the tough areas are covered.
